Bee-Line Premium Heating & Air

Privacy Policy

Last updated: July 29, 2026

This Privacy Policy explains how Bee-Line Total Home Solutions, doing business as Bee-Line Premium Heating & Air ("Bee-Line," "we," "us," or "our"), collects, uses, and shares information about you when you visit our website, submit a form on our website or on social media platforms, call or text us, or receive services from us.

If you do not agree with this policy, please do not use our website or submit your information to us.

1. Information we collect

Information you give us directly. When you submit a contact form, request an appointment, or complete a lead form on Facebook or Instagram, we collect:

Your name
Your phone number
Your email address
Your service address or service area, if you provide it
Details about your heating and cooling system and the issue you are experiencing

Information collected automatically. When you visit our website, we and our analytics and advertising providers may automatically collect your IP address, browser and device type, pages viewed, referring page, and similar technical information through cookies and comparable technologies.

Information from advertising platforms. If you submit a lead form on Facebook or Instagram, Meta Platforms, Inc. transmits to us the information you entered on that form. Meta's own handling of your information is governed by the Meta Privacy Policy, not this one.

2. How we use your information

To contact you about a service request, quote, or appointment
To schedule, perform, and follow up on heating and cooling services
To send you appointment confirmations, reminders, and service updates
To send you marketing messages about our services, offers, and maintenance plans, where you have consented to receive them
To process payments and maintain business and warranty records
To measure and improve our advertising and our website
To comply with legal obligations and enforce our agreements

3. Text messages and calls

By submitting your phone number to us, you agree that Bee-Line Premium Heating & Air may call and send you text messages at that number, including messages sent using automated technology. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message and data rates may apply. Message frequency varies. Reply STOP to any message to opt out of further text messages, or reply HELP for help. You may also call us at (205) 409-HVAC or email [email protected] to be removed.

We do not sell or share your phone number, or your consent to receive text messages, with third parties for their own marketing purposes. Your mobile information is shared only with the service providers described in Section 4 who help us deliver our own messages to you.

4. How we share your information

We do not sell your personal information. We share it only as follows:

Service providers. Companies that operate our customer relationship management system, scheduling, text and email delivery, payment processing, and website hosting, acting on our instructions and only to provide those services to us.
Advertising and analytics platforms. Meta and similar platforms, in connection with measuring and improving our advertising as described in Section 5.
Legal and safety. Where required by law, subpoena, or court order, or where necessary to protect our rights, our customers, or the public.
Business transfer. In connection with a merger, acquisition, or sale of all or part of our business.

5. Cookies, the Meta Pixel, and advertising

We use cookies and similar technologies, including the Meta Pixel, to understand how people find and use our website and to measure the performance of our advertising. These tools may allow Meta and other advertising partners to show you ads for our services on their platforms.

You can control cookies through your browser settings. You can control the ads you see from Meta in your Meta account settings, and you can opt out of certain interest-based advertising at optout.aboutads.info.

6. How long we keep your information

We keep your information for as long as needed to provide services to you and to satisfy our legal, tax, warranty, and recordkeeping obligations. Where we no longer have a business or legal reason to keep it, we delete it or remove identifying details.

7. Your choices and rights

Text messages: reply STOP to opt out at any time.
Email: use the unsubscribe link in any marketing email.
Phone: ask us to place you on our internal do-not-call list.
Access, correction, and deletion: contact us using the details below and we will respond as required by applicable law. Depending on where you live, you may have additional rights to access, correct, delete, or limit the use of your personal information.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

10. Changes to this policy

We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on this page.

11. Contact us

Bee-Line Total Home Solutions
d/b/a Bee-Line Premium Heating & Air
554 Elder St, Irondale, AL 35210
[email protected]
(205) 409-HVAC